Continuous measurement of intranet user satisfaction – Can it be done?

Measurement and user satisfaction is something that all intranet people think about now and again me included. I have been running satisfaction surveys for a couple of years and although these big, annual surveys have produced very useful results I have thinking about a more continuous measurement of your intranet and how this can be … More Continuous measurement of intranet user satisfaction – Can it be done?

4 years on Twitter – and why the proof of the pudding is in the eating.

Today – almost this very minute – it is 4 years since I wrote my first post on Twitter. Now that I think of it and compare it to how much I have gained from using Twitter, I wish that I had written something a bit more profound and heartfelt.The question from Twitter back then … More 4 years on Twitter – and why the proof of the pudding is in the eating.

E2.0 Summit Day 2 – Don’t change the process, change the execution

“Can business processes and social media co-exist?” – This was one of the first big questions on day 2 of the Enterprise 2.0 Summit asked by Bertrand Duperrin from Nextmodernity and that question lead to a very interesting discussion of the role of social tools in the world of Business Process Management (BPM) – something … More E2.0 Summit Day 2 – Don’t change the process, change the execution